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Lodge your claim in minutes. We will take it from here, fighting in your corner to secure a rapid and fair resolution.
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Tell us what happened and we'll handle the rest
If you have a claim for your windscreen, you can either contact your nearest Smith and Smith or Novus to get this booked, or visit them in store. You will just need to provide your policy number to the repairer – please contact us if you don’t have the policy number and we’ll be happy to get this for you.
If you would like to use another repairer or have already had the windscreen repaired, please let us know by contacting us on 0800 374 691 or contact@gerrards.co.nz
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Related FAQs
The answers that matter when you're deciding on coverage.
Most glass repairers accpet a policy number and insurer name. You can view this on your policy cover summary. If you have any issues, contact us on 0800 374 691 or email contact@gerrards.co.nz and we'll arrange for you to use one of our insurer's approved glass repair providers, or advise you on the process if you have a preferred repairer. Many windscreen claims are handled quickly with minimal excess, depending on your policy terms.
You can lodge a claim by contacting us on 0800 374 691 or emailing contact@gerrards.co.nz with your policy number, details of the incident (date, time, location, and description), and any supporting documentation such as photos, police reports, or third-party details. Our team will guide you through the process and liaise directly with your insurer to ensure your claim is handled efficiently.
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