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Care, Custody or Control

"Care, Custody, or Control" refers to a situation where an individual or business has temporary authority or possession of someone else's property. In insurance, this term is crucial as it influences liability and coverage decisions.

What is Care, Custody, or Control in Insurance?

In the context of insurance, “Care, Custody, or Control” (CCC) is a key concept that affects how policies are applied, especially in liability scenarios. This term identifies the responsibility one party has over another’s property. For instance, if a business is borrowing a client’s equipment, they have the equipment in their “care, custody, or control.”

Example: Consider a computer repair shop that accepts a client’s laptop for servicing. During the repair, the laptop is damaged. Here, the repair shop had the laptop in its care, custody, or control, making them potentially liable for the damages.

Key Components of Care, Custody, or Control


  • This involves the duty to keep the property safe while it is under one’s supervision. It requires the holder to prevent damage or loss.


  • This indicates physical possession or control of the property, even if ownership isn’t transferred.


  • This suggests the authority to make decisions about the property, including its use and disposition during the period it is held.

Exclusions and limitations

Contractual Liability

This exclusion applies when the liability arises from a contractual agreement rather than directly from the CCC relationship. Insurance may not cover obligations that a business agrees to in a contract if they go beyond what the policy typically covers.

Intentional Damage

Any loss or damage to the property resulting from intentional acts is typically not covered. This ensures that the policy does not protect against damages that are purposely inflicted by the policyholder or others.

Property Owned by the Insured

Insurance for care, custody, or control usually does not cover property that the insured actually owns. This is because CCC is specifically about responsibility for others' property. The owner's property would generally be covered under different parts of their insurance policy.

Wear and Tear

Exclusions for wear and tear are common. This refers to the natural degradation that occurs to property over time due to normal use and aging. Such wear is not considered accidental and therefore is not covered under CCC terms. Businesses need to be aware of this to distinguish between insurable damage and routine deterioration.

How Insurance Covers Care, Custody, or Control

Insurance plays a vital role in managing risks associated with having care, custody, or control (CCC) of someone else’s property. Different policies cater to the needs of various businesses that handle others’ property temporarily, providing financial protection against potential liabilities. Here’s how insurance typically covers CCC:

General Liability Insurance

This is a fundamental coverage that protects businesses against claims of property damage or bodily injury. In the context of CCC, general liability insurance can cover damages when a business is legally responsible for harming someone else’s property while it’s under their control. However, this coverage often excludes damage to the specific property in your custody, focusing instead on incidental damages.

Bailee’s Customer Insurance

Specifically designed for businesses that temporarily hold property belonging to others, such as dry cleaners, repair shops, and storage facilities. Bailee’s customer insurance covers loss or damage to clients’ property regardless of fault, which means it can provide coverage even if the business isn’t found negligent.